Do you have questions or need support? Here you can find our contact details and useful information.
Shipping costs
How much does my package cost?
Switzerland:
Free shipping for orders over 60 francs. For orders below this amount, we charge the Swiss Post shipping fee. Please order through our Swiss website puralpina.ch.
Germany:
Free shipping for orders over 60 euros. For orders below this amount, we charge 4.50 euros for shipping. Deliveries are made from Germany.
Rest of the EU:
We charge a flat shipping fee of €14.50. Deliveries are made from Germany.
Remaining countries:
We charge a flat shipping fee of €19.50. Deliveries are made from Germany or Switzerland.
Order status
When will my delivery arrive?
We ship our products daily. In Switzerland, you can choose your preferred shipping method. Delivery takes approximately:
Switzerland:
Between 1 to 5 working days
Germany:
Between 2 to 8 working days
EU and rest of the world:
Very different depending on the country
Application
Do you have questions about a product?
Check the product page to see if you can find the information you’re looking for. We’ve already provided answers to some frequently asked questions there.
If you don’t find your answer, don’t hesitate to contact us by phone or email. We’ll be happy to take the time for you.
(0041) 033 671 29 48
kontakt@puralpina.ch
